Knowledgebase

Common errors in email setup

In the video below, we go through the typical errors that can be the reason why your email is not working as expected.

Other issues:

- Outlook data file could not be created. Make sure the disk you are saving to is not full or write-protected, and that the file is not in use.

If you receive this message, you can try the following:

1: Go to account settings and click on 'Manage profiles.'

2: Click on 'Email accounts.'

3: Click on 'New.'

4: Select 'Manual setup or additional server types' and click next.

5: Fill in the fields and complete your setup.

If you haven't found a solution by searching or navigating our categories, you can open a new support ticket.

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