On Monday, August 21st, it was announced that Azerocloud & CloudNordic had been hit by a serious hacker attack, resulting in the loss of all data. We deeply regret the situation that Azerocloud & CloudNordic have found themselves in, and thousands of customers have been affected by the attack. Emails, websites, DNS configurations, and similar data have been lost.
We are currently experiencing a high demand for our product because, as a former AzeroCloud & CloudNordic customer, you can get your website and email up and running within a few hours with us.
We are currently available on support to assist all Azerocloud & CloudNordic customers in getting started again, so they can have their emails running. If a local backup is available, our web department might be able to assist in the restoration process.
In summary, we recommend the following steps to get back online:
- Order web hosting + domain transfer on polar55.io – you need an AUTH/EPP code.
- Enter “ns3.polar55.io” and “ns4.polar55.io” as the primary name servers and save.
- Nameservers will update within 24 hours
- Set up your email accounts
- Upload any website backups or start fresh with platforms like WordPress.
Please note that we unfortunately cannot retrieve old emails from Azero. The same applies to any existing websites, as everything was encrypted by the hackers and there is no backup available.
Azero suggests contacting their domain registrar, Ascio, at help@ascio.com to obtain the AUTH/EPP code.
Checklist:
Once you’ve moved on and have your services up and running with us, remember the following:
- Choose a different password for email accounts when setting them up with us compared to what you had with Azerocloud. Even if they haven’t seen signs of data breaches, it cannot be guaranteed that hackers haven’t accessed customers’ passwords, etc. Therefore, change your passwords to avoid using the same ones you had with Azero. This applies to all your passwords. If you’ve used them with Azero, change them for other services.
- When signing up with us or contacting us, use a different email than the one you had with Azero since it can no longer receive emails. Instead, choose a Gmail or outlook.com email address that is not associated with your domain at Azerocloud.
If you have any questions, please email us at support@polar55.io, and we’ll try to respond as quickly as possible. You can also start moving your services to us on your own to get back online as soon as possible.
